West Indian Shop Store Policy

Our policies are listed to assist you in shopping and for your information. If you have any questions regarding these Store policies, please contact Customer Service at 718-323-5582 (M-F 10:00 AM - 5:00 PM EST

Payment Method: 
Payment for purchases may be made by any of the following:
1) By credit card using our secure online shopping checkout system.
2) By calling us at 718-323-5582  (M-F 10:00 AM - 5:00 PM EST) and using  your credit card  or check/cashiers check/money order and paypal.

Checks Money Order and PayPal Orders:
For all orders paid with Check Money Orders or PayPal, your order will not be shipped until the funds have been transferred to our account. All refunds will be sent back to your PayPal account.

Prices:
Prices are subject to change without notice. Prices quoted on our website at the time of ordering will be honored. All sales are final.
The cost of delivery will be added to your order during the checkout process. You will see the total cost of your order before entering your credit card details.

Please read the return policy before you make a purchase

Return Policy
1. No returns or refunds on purchases unless due to the following:
    a. Shipping Damage
    b. Manufacturing Defect found before usage.

To benefit our customers, we will not charge any additional fee or shipping charge for the replacement product due to the above stated reasons. See item 3 also.

Note: Contact us within 14 days after receiving the shipment to report any problems or defect in the product/service you purchased from us.
You may ship the product for return due to the above reasons at:

West Indian Groceries and Products Inc.
135-01 Lefferts Blvd 2nd Fl
South Ozone Park, NY 11420 

2. We cannot accept returns due to the following:
    a. Damage after usage or
    b. Damage due to incorrect usage
    c. Any other reason other than the above stated in 1.

   For these reasons please send the product to warranty service center (if applicable)
   Mentioned in the warranty card.

3. Shipping Charges:
a. For any refunds if applicable, shipping charges are not refundable unless due to the reasons stated in item 1 or if the shipping was free during sale.
b. But shipping charges for product return from the customer to us for any reason will not be refunded. 

4. Returns of unused units/items:
If any unit/item is returned unused with original packaging for reasons other than stated in #1 or #2 mentioned above, there will be 40% restocking fee and must be within 20 days of unit per items purchase.

5. Return of DVDs:
Any opened DVD cannot be returned, unless it has manufacturing or shipping    damage, and is returned within 15 days. In that case, we will not charge shipping for the second delivery,  but the shipping charge for the return cannot be refunded.

6. Shipping Policy:
All orders will be ship between 5 to 10 business days from the time you place your order on our website. If your order does not ship within this time frame, our customer service department will notify you via email of the delay.

Westindianshop.com ships only within the continental United States.

Shipping is calculated based on the weight and distance from our Queens, NY warehouse.

You can choose between FedEx Ground Home Delivery or USPS Parcel Post or USPS Priority as your shipping options.

FedEx Ground Home Delivery can take up to 7 business days to arrive after ship date.

USPS Parcel Post can take up to 10 business days to arrive after ship date (there is no tracking available for Parcel Post deliveries). USPS Priority can take up to 3 business days to arrive (there is no tracking available for Priority deliveries).

IMPORTANT:
FedEx does not ship to P.O. Box addresses. You must choose one of the USPS shipping options if you want your order delivered to a PO Box.

Alaska, Hawaii, and Puerto Rico orders:
All orders shipped to Hawaii, Alaska and Puerto Rico will be shipped via USPS. You can choose between USPS Parcel (can take up to 4-6 weeks for delivery), or USPS Priority (usually arrives within 3 business days from ship date).

When shipping with FedEx, an order confirmation will be emailed to you with your FedEx tracking number. You may use the tracking number to check your orders progress at www.fedex.com.
              
Disclaimer
Westindianshop.com tries its best to satisfy its customer’s needs and also works for the best customer satisfaction possible.
 
But inspite of its best efforts there can be miscommunications and errors.
 
Westindianshop.com cannot be held responsible for any kind of damages or bodily injury caused by West Indian Groceries and Products Inc. products or services.

Westindianshop.com is not responsible for any kind of warranty or guarantee of any products that are being sold. All the warranties and guarantees by the manufacturer are their responsibility.
 
Westindianshop.com holds no liability for the services or products sold by them. 

Westindianshop.com claims no exclusive ownership of the goods, stores, or services found in the online shopping and Westindianshop.com shall not be held liable for them.
 
All product description is limited, as provided by different manufacturers, the product picture may differ from the original product itself due to different models, sizes and many other factors. The products may not be available for purchase due to various different reasons.
  
Westindianshop.com or its employees or sources cannot be responsible for any kind of direct or indirect damage, mental, physical, loss to a business, any kind of  interruption, loss due to a miscommunication, incidental damages or by any other pecuniary loss  done through its products or services or information provided on Westindianshop.com

Westindianshop.com cannot be held responsible for items that in the website shown sometimes might be out of stock.

All the customers who buy through Westindianshop.com should be aware of the return policy the disclaimer and the shipping policy.

Westindianshop.com cannot be held responsible for customers negligence of not going through the return policy and disclaimer

Westindianshop.com may not be held responsible if the customer does not go through the above.

Any information on Westindianshop.com cannot be reproduced or copied without proper consent.